HAVE QUESTIONS? WE'VE GOT ANSWERS.

Can't Find Your Question? Email us at  contact@xperforms.com

SHIPPING & RETURNS

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

USPS Domestic (US) : 5-9 business days.

DHL Express : 5-6 business days. 


International Orders:


International orders via GlobalPost International : 12-16 business days.  generally arrive in 12 to 16 business days depending on the country they are shipped to.


While orders are shipped out using GlobalPost/DHL, the recipient country’s postal service will be responsible for tracking updates and delivery once the package reaches the destination country. If recipient country’s postal service does not deliver packages (ex. UAE), recipient will be responsible for pick-up. We strongly recommend including your phone number and/or a PO Box, if applicable.

WILL I GET A TRACKING NUMBER?

Sure, once shipped you will receive a tracking number via email.

WHAT IS YOUR SUPPLEMENTS RETURN/REFUND POLICY?

Our return policy is simple - love our products, or get your money back.

If at any point in the first 30 days of purchase you decide that you're not 100% satisfied with your supplements, Simply contact us and someone from our team will be happy to help you process that request and fully refund you. No returns necessary.


*To protect ourselves from fraud, this is only valid on first time purchases within 60 days of purchase.


*If you purchased multiples of a product on your first purchase and don't like it, we require that you return the unopened bottles back for a full refund.

IS THERE A MONEY BACK GUARANTEE ON DIGITAL PROGRAMS?

X Perform offers a 30-day refund policy from the date of purchase on digital programs. In order to protect ourselves from fraud, this not includes people  that have received one or more refunds in the past. If you have received a refund in the past you are not eligible for refunds on future courses without express, written permission in advance from X Perform LLC.

 CUSTOMS INFORMATION

WILL I HAVE TO PAY CUSTOMS/IMPORT FEES?

It depends on where you live. 

In general, International shipping cost does not include import fees, customs, duties or value added taxes (VAT)


VAT, GST or any other country duties/taxes/fees are not pre-paid for international orders or included in the shipping cost calculated at checkout and may be levied upon delivery. These additional charges for customs clearance must be fulfilled by the recipient. We have no control over these charges, nor can we predict what they may be.


WILL YOUR PRODUCTS CLEAR CUSTOMS?

Check your country's list of banned and restricted products to be sure.

Each of our products contains a supplement fact panel so you can check the ingredients against their list.

Remember, you are responsible for what you import so please be sure to check it in advance.

SUPPLEMENTS

 I HAVE A MEDICAL CONDITION. CAN I TAKE X-PERFORM'S SUPPLEMENTS?

If you have any medical condition, please consult your doctor prior to usage.


HOW DO I KNOW THESE SUPPLEMENTS WILL WORK FOR ME?

It depends on the supplement.


For example, with our pre-workout and fat burner, you can see an immediate improvement in energy and focus.


For other supplements, Multi-vitamin for example, the changes are less noticeable physically at first, but that does not mean your body is not improving its resilience and resistance to sickness.


Our advice is to take the chosen supplement for 2-12 weeks, (depending on the supplement, and the directions of use), and after that period of time,

re-evaluate both severity and frequency of your performance and you will see that the benefits are there.

CAN ANY OF YOUR CAUSE ME TO FAIL A DRUG TEST?

No.

TRAINING PROGRAMS

WHAT KIND OF TRAINING PROGRAMS DO YOU OFFER?

We currently offer 2  training & nutrition programs:


The first is called "The Lean Body" where you will learn the exact blueprint that will help you reveal the shredded body you have always wanted.


The second programs is called "The Elite Body" where you will learn the exact blueprint that will help you put on quality muscle mass, increase your strength and power.

I WANT A CUSTOMIZED TRAINING PROGRAM - CAN YOU DO THAT?

Sure. For customized training & nutrition programs, visit the "Coaching" section here.